Answering incoming calls for the business in a professional and timely manner
Transferring calls to other departments and announcing calls to Directors, Managers and other designated persons
Taking messages and passing them on in and accurate and timely manner
Greeting visitors in a friendly and efficient manner and looking after these guests until they are collected
General administration including post duties
Other clerical duties as require
Processing all new orders within 48 hours of receipt with speed and accuracy
Check your own and colleagues processed orders to ensure all details are amended where necessary and recorded within 48 hours
Deal with queries from retailers and consumers relating to orders and products via telephone and email, giving excellent customer experience at all times, including pricing, delivery dates, amendments, cancellations, product information, etc.
Ensure any failed deliveries are notified in a timely manner to customers.
Assist colleagues with work load during busy periods
Any other duties as directed by the Sales Office Manager and Company Directors
Send your CV and covering letter stating why you are interested in this role and outline the expertise you could offer if you were successful with your application to email@example.com